Frequently Asked Questions
📦 Orders and Shipping
I placed an order but didn't receive a confirmation email. What should I do?
Check your Spam, Junk, and Promotions folders for “ErreGiModaBimbo”. If you find the message, mark it as not junk.
We have experienced some issues with confirmation emails not being received by Libero, Alice, and Virgilio addresses. Not receiving a confirmation does not necessarily mean that the order was unsuccessful: do not place a new order just because you cannot find the email, especially if the payment has already been charged.
If you cannot find the confirmation or think you may have entered your address incorrectly, write to assistenza@erregimodabimbo.it, stating the first and last name used for the purchase, the order date, the order number if available, and an alternative email address if applicable. Do not send passwords, access codes, or full card details.
How can I check my order?
Log in to the customer area via the Account icon on the website, entering the email address used for the purchase and the temporary code you received by email. No password is required, and you can log in even if you purchased as a guest.
After shipping, you will also receive a tracking link by email. We do not send automatic order confirmations or updates via WhatsApp.
What are the delivery times?
Preparation and handover to the courier take approximately 1–2 business days from payment. Transit times from the moment the courier collects the order are as follows:
- Italian mainland: approximately 1–3 business days.
- Southern Italy, Calabria, and the islands: approximately 2–5 business days.
- Remote areas and minor islands: delivery may take up to 12 business days.
- Served European destinations: approximately 2–6 business days.
These are estimates and not guaranteed delivery dates. You can find the details in our
How much does shipping within Italy cost?
For orders over €79, shipping is free throughout Italy, both to your home and to Poste Italiane pickup points.
For orders below this threshold, home delivery costs €6.99 in other Italian regions and €9.99 in Calabria, Sicily, and Sardinia. Shipping to a Poste Italiane pickup point costs €6.99 throughout Italy.
Which couriers do you use?
In Italy, we use Poste, FedEx, and BRT. For served European destinations, we use FedEx, Poste, or DHL, depending on the service provided.
👕 Our Products
Are the items you sell new?
Absolutely! All items in our catalog are new and come with a tag.
Note: products in the “Outlet” section are surplus stock from previous collections or from our physical stores, but they still retain their quality and new condition.
🔄 Returns and Exchanges
How can I request a return?
You can request a return within 14 days of delivery:
- Log in to the customer area via the Account icon on the website.
- Enter the email address used for the purchase and the temporary code you received by email, even if you purchased as a guest.
- Open the relevant order, select the items you wish to return, and submit the request.
Items must be unworn, unwashed, and still have their original tags attached. You can find the full procedure, conditions, and exceptions on the
How much do returns cost?
For standard returns, you can choose between two options:
- Easy Label, available in Italy: we will prepare a prepaid label for you to print and attach to the package, which you can then drop off at a post office. The cost is €7.99, which will be deducted from your refund. You will not have to pay for the return shipping at the post office.
- Independent shipping: arrange and pay for the return yourself using a courier or postal service of your choice, following the return procedure instructions.
Outside Italy, Easy Label is not available: you must arrange the return yourself using a trackable courier at your own expense.
I received an item that is defective, damaged, or different from the one I ordered. What should I do?
Write to assistenza@erregimodabimbo.it, stating the order number and attaching photos of the item and the issue.
We will cover the cost of handling defective, damaged, or incorrect items. Please wait for instructions from customer support before arranging the return.
Can I exchange an item for a different size or product?
We do not currently offer direct exchanges. To get a different size or product, request a return of the original item and place a new order.
You can place the new order without waiting for your refund, but please note that item availability may change.
When will I receive my refund?
After the returned items have been inspected, you will receive a confirmation email. The refund will be issued to the payment method used for the purchase, with the Easy Label service fee deducted if applicable.
Issuing the refund and the subsequent credit are two separate steps: processing times for the bank or payment service may take a few additional days. For full details on timing, please visit the
📞 Contact us
For issues with orders or defective, damaged, or incorrect items:
Email: assistenza@erregimodabimbo.it
State the order number, if available, briefly describe the issue, and attach photos where helpful.
For personal assistance:
WhatsApp: +39 351 7189063
We are always available and will respond as soon as possible.